paying online is fast, easy, and safe.
*Please note that any and all service fees are charged by the vendor depending on the method of payment and that no portion of those fees are retained by CSF Servicing.
Sign up for text alerts
Stay on top of important account updates and alerts by signing up for our new text alert service. Don’t worry, we promise to send you only information that is relevant to your loan and will never sell your number to advertisers. And you can relax because this website, and your information, is secure.
A Little Behind?
Don’t feel bad. Everyone gets a little behind on a payment now and then. Contact us and and we will work out a plan to help you get back on track.
We've got you covered.
Update Insurance Info
If you have received a notice about your auto insurance coverage, you can update your information online by clicking the button below. You may also call, email, or fax us the information and we will be happy to update the information for you. Please note that comprehensive and collision insurance is required at all times until your loan is paid in full.
Pay With Cash
CSF Servicing has teamed up with PayNearMe for our customers who prefer to pay with cash. Using your smartphone and a personalized bar code, you can make a cash payment at over 27,000 locations including 7-Eleven, CVS Pharmacy, and more with no cumbersome forms to fill out. Your bar code is good for the life of your loan so you only need to sign up once.
We believe in building lasting relationships with our customers by providing the highest level of service in the industry. Each of our Customer Care Agents receive ongoing training to ensure that you receive professional, courteous service with every interaction. Our commitment to excellence has earned us an A+ rating with the Better Business Bureau.
GET IN TOUCH
If you have any questions such as account balance, payoff, next due date, need to make a payment arrangement, or provide us with your auto insurance information, please email us using the form below and someone will contact you on or before the next business day.
Monday thru Friday 7AM to 6PM CST
Saturday 8AM to 11AM CST
*Hours of operation may vary due to holidays or company events.
Need Help? No problem.
Please check out our Frequently Asked Questions section below. If you didn’t find your answer here, please contact us and we will be happy to provide you the information you need.
Please note that there is no reason to be concerned about your loan being sold. Many financial institutions regularly sell loans as a normal part of their business practices. Other than who you make your payments to, there are no changes to your contractual obligation. Your payment amount, interest rate, balance, all remain the same.
CSF Serving is managed and staffed by professionals who have years of experience in the loan servicing industry. All of our representatives are committed to providing you with the best possible customer experience throughout the course of your loan.
Unlike some loan servicing companies, CSF believes in the “best friend” approach when interacting with our customers. Like a best friend, we want you to feel comfortable contacting us if you need any assistance and let us know how we can help. To us, you’re a person, not a payment. If at anytime we fail to meet 100% of your expectations, please let us know.
CSF Servicing has partnered with Repay to provide our customers a safe, secure way to pay with debit cards and checking or savings bank accounts.
The Repay Self-Service Portal provides customers with a wealth of online services to enhance their total customer experience. Users are greeted by an easy-to-use web view into their account, allowing them to quickly and securely manage their online billing and payment settings.
Customers can make a payment, schedule a future payment, or setup recurring payment options by credit card, debit card, or electronic check. With secured, saved payment information, customers only enter their payment information once – making it easier to pay electronically going forward.
CSF Servicing offers several convenient options for making your auto loan payment.
Click here to login or sign up to use our Customer Portal to enroll in Auto Pay. You can also use this portal to manage your existing Auto Pay account.
24 Hour Automated Payment System
Fast, easy, and available anytime. Please call the number below and follow the options.
By Phone – with agent assist
If you prefer to pay with cash you can do at at over 27,000 convenient locations including 7-Eleven, CVS Pharmacy, and more using your smartphone and your personalized bar-code. Click here to sign up for your own PayNearMe bar-code.
You can schedule an upcoming payment on your account, or make a quick payment today by visiting our One-Time Payment Portal here.
Yes. We report monthly to the credit bureau.
Comprehensive and collision insurance must be maintained on your vehicle for the term of the loan. If you received a letter regarding your auto insurance, it means that CSF Servicing does not have your current insurance information on file, or has received a notice from your insurer that your policy has expired or been canceled.
Please furnish evidence of insurance that meetings the following conditions. We will be unable to accept insurance information that does not meet all of these conditions.
- List CSF Servicing as the Lienholder or Loss Payee
- The Comprehensive deductible cannot exceed $1,000.00
- The Collision deductible cannot exceed $1,000.00
For your convenience, you or your insurance agent may easily furnish your proof of insurance in the following ways:
- Call our Insurance Service Center at 1-800-998-0763.
- Visit our verification website www.myinsuranceinfo.com to submit proof of coverage, attach a scanned image, or check your current insurance status.
- Mail a copy of your insurance policy meeting the required conditions to us at:
PO Box 261854
Plano, TX 75026-1854