COVID-19 (coronavirus) Update

To Our Valuable Customers:

First and foremost, all of us at CSF Servicing hope that you and your family are safe during these difficult times.  We encourage our valued employees and customers to follow all protocols as outlined and mandated by the federal government, the CDC, as well as your state and local governments.

During these upcoming days and possibly weeks, we understand that you are worried about your health and financial stability.  Please rest assured that we will do everything in our power to ensure our level of customer service remains strong and unwavering.  We are here for you in any way we possibly can to assist.

Our customer service representatives will continue and reach out to see if we can aid you with your automobile loan.  During periods like this, we have even more considerable customer assistance than usual.  You have enough stress in your day today, and we do not want to be the ones to ever add to those stressors, so please do not hesitate to call us should you need assistance.  We want to remind you about the many ways you can reach us to manage your account, make a payment, or discuss your current account status:

  • Call Customer Care: our friendly and professional agents are here to assist you with more considerable customer assistance programs. However, we have changed our operating hours to ensure our employees’ safety and the best customer experience. Our new hours are Monday through Friday from 8:00 AM to 5:00 PM Central Time. Call us at 855-500-5251, so we can work with you during these uneasy times.
  • Email Customer Care: if you aren’t able to catch us during our adjusted operating hours on the phone, please email us with your questions or concerns, and we will try our best to answer you! Email us at help@csflp.com. Make sure to provide us with information to identify who you are and if we have your authorization to email you back.
  • Online Portal: make a payment, schedule payments, and review your next due date. CSFSERVICING.com is available 24/7 and will help avoid and wait time.

Again, we are here to help, and we look forward to assisting you and consider it a privilege to do so!

Thank you,

 

The Entire CSF Servicing Team

Email: help@csflp.com
Phone: 855-500-5251
Hours: Monday through Friday from 8:00 AM to 5:00 PM Central Time